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23 mai 2011

Un client exhibe ses prothèses pour convaincre de son handicap chez Ikéa

photo_1305967785590_1_0Pascal da Silva, 38 ans, concessionnaire Renault à Tresses (Gironde) se rend vers 20H30 le 13 mai dans ce magasin pour acheter un canapé, en compagnie de sa fille de 11 ans et de son épouse, qui conduit le véhicule familial.

Victime il y a six ans d'une septicémie qui a abouti à son amputation des deux jambes et à la perte d'une grande partie de ses doigts à l'exception des pouces, M. da Silva marche cependant sans boiter. Aussi, au volant de sa voiture de société, attire-t-il l'attention de l'agent de sécurité en se garant sur le parking pour handicapés.

Le macaron sur le pare-brise ne convainc pas ce dernier, qui appelle son responsable. La discussion s'envenime, tout le monde crie, reconnaît M. da Silva, qui finit par remonter son pantalon pour montrer ses prothèses, devant une dizaine de personnes dont sa fille en larmes.

Le directeur de la sécurité et le responsable du magasin viennent alors s'excuser, et proposent d'offrir un repas au restaurant du magasin, mais M. da Silva refuse, et porte plainte pour atteinte à la vie privée.

"Ca m'a profondément touché, je me suis senti humilié", a-t-il raconté. Ce n'est pas la première fois que M. da Silva, également propriétaire d'un beau 4X4, suscitait des doutes sur son handicap, au point qu'il "se sent parfois obligé de faire semblant de boiter". "Pour les gens, un handicapé doit être dans un fauteuil roulant et vivre des allocations sociales", déplore-t-il, expliquant pourquoi il a ainsi voulu "médiatiser" son histoire.

Bruno Salasc, le directeur du magasin, a expliqué que l'agent de sécurité avait en effet douté que le conducteur d'un véhicule de chantier soit handicapé. La vérification du macaron "a dégénéré", a-t-il reconnu, tout en soulignant "qu'à aucun moment on n'a obligé M. da Silva à montrer ses prothèses". Il a évoqué un possible "excès de zèle" de l'employé et déclaré "comprendre" que M. da Silva "se soit senti blessé". "On est consternés", a déclaré à l'AFP un responsable de la communication d'Ikéa France

 (d'après AFP et Orange Infos)

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